Retailers, venue operators and public space managers know their business, their products, their stores and spaces, and their customers/visitors, but are always hungry for more business intelligence and customer/visitor insight.
Retail is one of the most established commercial sectors; it is also one of the most competitive and among the fastest changing. High footfall tourist locations compete for visitors; while public sector officials have responsibilities and a duty of care for businesses and the public in their boroughs.
Facit helps retailers and venue operators to observe events and implement change based on accurate reports. Facit’s customers are able to observe customer behaviour, interpret activity and respond proactively in order to maximise staff resources, enhance customer satisfaction and optimise sales.
Our solutions are cost-effective and easily installed. Facit empowers users to extract maximum value from legacy CCTV infrastructure, such as security surveillance equipment, so that what has traditionally been viewed as protection, security or shrinkage data can be used to improve operations, achieve competitive advantage or assure compliance. In Identity Cloak, Facit also gives you the insurance you need in order to share video footage without fear of prosecution.
Facit core solutions are ‘out of the box’. To gain further insight into ‘hard’ and ‘soft’ behaviour – the physical and psychological well-being of a facility or managed estate – contact Facit for a demonstration, ROI analysis, technical consultancy or product trials.
Following years of Research & Development Facit Data Systems offers you an accurate, cost-effective analytics toolset:
Uses your installed security surveillance equipment to provide you with actionable data about real-time customer journeys and customer/colleague interactions
For most installations, no additional hardware costs
High quality data set with demonstrable accuracy levels
Actionable insights to inform improvements to customer journeys and “moments of truth”
Generates insight into best conversion practices to help focus sales campaigns
Footfall, queue management, heat mapping/smart zone and location monitoring are just some of the areas in which we can provide data on driving superior staff scheduling and customer experience
Intuitive easy-to-use dashboard makes assimilating insights easy
